Refund policy

Exchanges and returns

CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS ( INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.

Exchanges and returns within European Economic Area (EEA member states)

You have the right to cancel (return) your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

To exercise the right to cancel, you must inform us by email to: returns@nudyess.com. You may also use the interactive Exchange/Return EEA Form to cancel you purchase. Instructions of exchange and return are provided below.

For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or (ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or (iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost.

You shall return cancelled orders to: NUDYESS, ŻURAWIA 22/311, 00-515 WARSAW, POLAND without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods to us.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.

As you were notify, you have 14 days from receiving your order to report exchange or cancel (return). Follow below steps obligatorily:

  • Complete the Exchange/Return EEA Form (later as ERFEEA - download interactive file), save it and email it to returns@nudyess.com
  • Pack our item(s) and send the parcel back to address provided in ERFEEA.
  • As soon as we receive your parcel, we will proceed your filing and notify by email about shipping alternative item(s) or return of fund.

You can track the order status on our site by signing in and selecting History of orders in My Account.

Remember that item(s) must be returned to us unused with all NUDYESS tags and designer labels still attached. Exchanges and returns that do not meet our policy will be sent back to you. Please check that your returned items meet our Returns Policy.

Unreported exchanges and returns to given email will not be proceed.

Exchanges and returns outside European Economic Area

You have 14 days from receiving your order to report exchange or return. Follow below steps obligatorily:

  • Complete the Exchange/Return non EEA Form (later as ERFnEEA - download interactive file), save it and email it to returns@nudyess.com
  • Based on reported ERFnEEA form, we will contact you for further steps and attach return transport label and all necessary documents for customs clearance to print by your own.
  • Pack your purchase back but leave your parcel open so that the contents and documents can be checked on collection. Prepare all provided custom clearance documents and attach the return transport label to the outside of the box and remove any original shipping labels. Wait for collection.
  • As soon as we receive your parcel, we will proceed your filing and notify by email about shipping alternative item(s) or return of fund.

You can track the order status on our site by signing in and selecting History of orders in My Account.

Remember that item(s) must be returned to us unused with all NUDYESS tags and designer labels still attached. Exchanges and returns that do not meet our policy will be sent back to you. Please check that your returned items meet our Returns Policy.

Unreported exchanges and returns to given email will not be proceed.

Customs duties and sales taxes outside European Economic Area are non-refundable through NUDYESS. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

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