What does pre-ordering mean?
Get early access to most-wanted models of collection, securing the must-have items everyone is talking about and they are already sold out or pre sale. Once your order is placed, we will deliver it to you as soon as it’s available.
How do I pre-order?
Look for items marked ‘PRE-ORDER’ and simply add the styles you love to your Shopping Bag and proceed to Checkout as usual.
When will my pre-order arrive?
NUDYESS pieces marked as Pre Order will be shipped to you within 4-28 business days. Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it.
Please note that when purchasing a pre-order piece, any items from our current collection in your Shopping Bag won’t be shipped until the pre-order is ready to be sent. If you’d prefer to receive any current pieces sooner, we’d suggest placing a separate order. If you have any queries about the delivery window for a specific product, please contact Customer Care for assistance at firstname.lastname@example.org .
Why do I need to select a shipping option for pre-orders?
Once your pre-ordered item is ready to be delivered, we’ll send it with the shipping option you selected at checkout. We’ll also email you once your order is on its way, so you can track its progress and know when it will arrive.
Can I change the size of my pre-order?
If you need to make any changes to the size of your pre-order, please contact us immediately after placing your order. Please contact Customer Care by email at email@example.com and we will response to you if any changes are possible.
Can I cancel a pre-order?
If you change your mind, please contact Customer Care who can cancel your order for you.
Can pre-ordered items be returned?
If your purchase isn’t quite right, you can return or exchange your pre-order within 14 days from receipt.