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Exchanges and returns within European Economic Area (EEA member states)

Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different item(s), size or simply return it to us without giving any reason. 

You have 14 days from receiving your order to report exchange or return. Follow below steps obligatorily:

  • Complete the Exchange/Return EEA Form (later as ERFEEA - download interactive file), save it and email it to 
  • Pack our item(s) and send the parcel back to address provided in ERFEEA.
  • As soon as we receive your parcel, we will proceed your filing and notify by email about shipping alternative item(s) or return of fund.

You can track the order status on our site by signing in and selecting History of orders in My Account.

Remember that item(s) must be returned to us unused with all NUDYESS tags and designer labels still attached. Exchanges and returns that do not meet our policy will be sent back to you. Please check that your returned items meet our Returns Policy.

Unreported exchanges and returns to given email will not be proceed.

Need A Different Size?

To help you choose the perfect fit the next time, why not contact our Custom Care for some expert advice before purchasing? This helps to reduce the impact on our environment and makes your shopping experience even more hassle-free.

Please, email us at for expert advice.

Receiving a refund

You can choose to receive your refund either as voucher or back to the original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. All sales taxes will be refund for orders placed within European Economic Area. 

Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your NUDYESS account or future orders being refused.


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