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EXCHANGE & RETURN

Exchanges and returns within European Economic AreaEEA member states + United Kingdom til 31.12.2020)

Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different item(s), size or simply return it to us without giving any reason. 

You have 14 days from receiving your order to report exchange or return. Follow below steps obligatorily:

  • Complete the Exchange/Return EEA Form (later as ERFEEA - download interactive file), save it and email it to returns@nudyess.com 
  • Pack our item(s) and send the parcel back to address provided in ERFEEA.
  • As soon as we receive your parcel, we will proceed your filing and notify by email about shipping alternative item(s) or return of fund.

You can track the order status on our site by signing in and selecting History of orders in My Account.

Remember that item(s) must be returned to us unused with all NUDYESS tags and designer labels still attached. Exchanges and returns that do not meet our policy will be sent back to you. Please check that your returned items meet our Returns Policy.

Unreported exchanges and returns to given email will not be proceed.


Exchanges and returns beyond European Economic Area (non EEA states)

You have 14 days from receiving your order to report exchange or return. Follow below steps obligatorily:

  • Complete the Exchange/Return non EEA Form (later as ERFnEEA - download interactive file), save it and email it to returns@nudyess.com
  • Based on reported ERFnEEA form, we will contact you for further steps and attach return transport label and all necessary documents for customs clearance to print by your own.
  • Pack your purchase back but leave your parcel open so that the contents and documents can be checked on collection. Prepare all provided custom clearance documents and attach the return transport label to the outside of the box and remove any original shipping labels. Wait for collection.
  • As soon as we receive your parcel, we will proceed your filing and notify by email about shipping alternative item(s) or return of fund.

You can track the order status on our site by signing in and selecting History of orders in My Account.

Remember that item(s) must be returned to us unused with all NUDYESS tags and designer labels still attached. Exchanges and returns that do not meet our policy will be sent back to you. Please check that your returned items meet our Returns Policy

Unreported exchanges and returns to given email will not be proceed.

Customs duties and sales taxes outside European Economic Area are non-refundable through NUDYESS. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

Need A Different Size?

There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties can be collected by customs bureau due to your residence. 

To help you choose the perfect fit the next time, why not contact our Custom Care for some expert advice before purchasing? This helps to reduce the impact on our environment and makes your shopping experience even more hassle-free.

Please, email us at contact@nudyess.com for expert advice.

Receiving a refund

You can choose to receive your refund either as voucher or back to the original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you are based in European Economic Area all sales taxes will be refund. Outside the European Economic Area, customs duties and sales taxes are non-refundable through NUDYESS. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.


Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your NUDYESS account or future orders being refused.

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